Help & FAQs
FAQs
| Picture Size | Projection Distance |
| 50 inch | 1.55 meters |
| 70 inch | 2.17 meters |
| 100 inch | 3.10 meters |
| 120 inch | 3.72 meters |
Native resolution is 1280 x 720 and 1080p resolution is supported.
You can connect any device which has a HDMI connection, this includes a laptop/computer, Google Chromecast, Amazon Firestick, Android Smartbox and cable TV (Foxtel/Fetch). You can also connect a USB device.
The following media files are supported:
| Image Format | JPG / PNG / BMP / JPEG |
| Video Format | 3GP / AVI / FLV / MKV / MP4 / MPG / WMV / RMVB / RM / TRP / VOB / TS / DAT |
| Audio Format | MP3 / AAC / FLAC / OGG / MAV / WMA / M4A |
| File Format | TXT |
Native resolution is 1280 x 720 and 1080p resolution is supported.
Shipping & Delivery
Shipping Locations, Costs and Times
We ship to all of Australia with Australia Post.
For orders over $99 AUD.
Free – Australia Post Standard Shipping (3-8 business days)
$4.99 – Australia Post Express Shipping (1-3 business days)
For orders under $99 AUD.
$7.99 – Australia Post Standard Shipping (3-8 business days)
$12.99 – Australia Post Express Shipping (1-3 business days)
All order placed before 2pm on Monday – Friday will be dispatched the same business day. All orders place after 2pm Monday – Friday or Saturday & Sunday, will be dispatched on the next business day.
Returns & Refunds
Returns, Exchanges and Refunds
We proudly offer a 60 day 100% money-back guarantee. If you change your mind about your purchase, you are welcome to return your product to us within 60 days of your purchase date. Your purchase must be unused and unopened.
You are responsible for the return shipping costs of your product.
Please email our support team at info@vieu.com.au for assistance with your return.
Exchanges & Damaged Items
If you need to exchange an item, or to report a package damaged in transit, please email our support team at info@vieu.com.au. We’re here to help!
Cancelling An Order
Please email our support team at info@vieu.com.au immediately regarding order cancellation requests and/or changes! We ship orders quickly, so we want to make sure that requests are processed before the order is shipped out. We do not have a way of stopping the shipment once the order is with Australia Post.
Contact Support
Live Chat
Everyday from 8am – 6pm.
Phone
Everyday from 8am – 6pm at 02 8000 0090.
Everyday from 8am – 6pm at info@veiu.com.au. Or use the contact form below.
