Help & FAQs

FAQs

How far should I place the projector away from the projector screen?

When installing, place the projector on a solid, stable countertop. The projector should be well ventilated – do not cover or block the vents, there should be no obstruction within 30cm of the vents.

Picture Size	Projection Distance
50 inch	1.55 meters
70 inch	2.17 meters
100 inch	3.10 meters
120 inch	3.72 meters

What resolution is the projector?

Native resolution is 1280 x 720 and 1080p resolution is supported.

What can I watch on the projector?

You can connect any device which has a HDMI connection, this includes a laptop/computer, Google Chromecast, Amazon Firestick, Android Smartbox and cable TV (Foxtel/Fetch). You can also connect a USB device.

The following media files are supported:

Image Format	JPG / PNG / BMP / JPEG
Video Format	3GP / AVI / FLV / MKV / MP4 / MPG / WMV / RMVB / RM / TRP / VOB / TS / DAT
Audio Format	MP3 / AAC / FLAC / OGG / MAV / WMA / M4A
File Format	TXT

Do I have to use the projector screen to use the projector?

Native resolution is 1280 x 720 and 1080p resolution is supported.

Shipping & Delivery

Shipping Locations, Costs and Times

We ship to all of Australia with Australia Post.

For orders over $99 AUD.

Free – Australia Post Standard Shipping (3-8 business days)

$4.99 – Australia Post Express Shipping (1-3 business days)

For orders under $99 AUD.

$7.99 – Australia Post Standard Shipping (3-8 business days)

$12.99 – Australia Post Express Shipping (1-3 business days)

All order placed before 2pm on Monday – Friday will be dispatched the same business day. All orders place after 2pm Monday – Friday or Saturday & Sunday, will be dispatched on the next business day.

Returns & Refunds

Returns, Exchanges and Refunds

We proudly offer a 60 day 100% money-back guarantee. If you change your mind about your purchase, you are welcome to return your product to us within 60 days of your purchase date. Your purchase must be unused and unopened.

You are responsible for the return shipping costs of your product.

Please email our support team at info@vieu.com.au for assistance with your return.

Exchanges & Damaged Items

If you need to exchange an item, or to report a package damaged in transit, please email our support team at info@vieu.com.au. We’re here to help!

Cancelling An Order

Please email our support team at info@vieu.com.au immediately regarding order cancellation requests and/or changes! We ship orders quickly, so we want to make sure that requests are processed before the order is shipped out. We do not have a way of stopping the shipment once the order is with Australia Post.

Contact Support

Live Chat

Everyday from 8am – 6pm.

Phone

Everyday from 8am – 6pm at 02 8000 0090.

Email

Everyday from 8am – 6pm at info@veiu.com.au. Or use the contact form below.